At Packifyy, customer satisfaction is our priority. We strive to deliver high-quality packaging products that meet your business needs. Please read our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.

  • The item must be in the same condition as it was received.

  • Proof of purchase, such as an order confirmation or invoice, is required.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-printed or personalized packaging products.

  • Custom-sized packaging made to customer specifications.

  • Products that have been used, opened, or damaged after delivery.

  • Clearance, promotional, or sale items (unless received damaged or incorrect).

  • Bulk orders that have been manufactured specifically for the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • Photos of the damaged or incorrect product

  • A brief description of the issue

Our team will review your request and arrange a replacement, exchange, or refund if the claim is approved.

Refund Process

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed using your original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account.

  • Contact your credit card provider or payment service.

  • Contact your bank, as refunds may take several business days to appear.

If you still have not received your refund, please contact our support team for assistance.

Exchanges

We only replace products that are defective, damaged during shipping, or supplied incorrectly.

If you need an exchange, please contact our customer support team with your order details and supporting photos before returning the product.

Return Shipping

Unless the return is due to our mistake (incorrect or defective product), customers are responsible for return shipping costs.

We recommend using a trackable shipping service for valuable or bulk shipments, as Packifyy cannot be held responsible for items lost during return transit.

Wholesale Orders

As a wholesale packaging supplier, many of our products are manufactured or prepared specifically for business customers. Because of this, custom and bulk orders may not be eligible for return once production has started or the order has been shipped.

Need Assistance?

If you have any questions regarding our Refund & Return Policy, please contact our customer support team through our Contact Us page or email us at support@packifyllc.comm.

We’re always happy to help and will do our best to resolve your concerns promptly.